Privacy Policy

Last updated: 27 July 2026

Kitchen Hub respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use the Kitchen Hub website, Kitchen Hub Benchtop Planner, Connected Services, or any related online tools, forms or communications.

1. About Kitchen Hub

Kitchen Hub is an online platform brand that provides software tools for the kitchen and benchtop industry.

The current product being promoted is Kitchen Hub Benchtop Planner.

Kitchen Hub Benchtop Planner is software that helps users plan, prepare, organise and submit benchtop-related information for quoting, communication and workflow purposes.

Unless expressly agreed in writing, Kitchen Hub does not manufacture, install, supply, inspect, warrant, certify or approve any physical benchtops, cabinetry, appliances, building work or trade services.

For the purposes of this Privacy Policy, “Kitchen Hub”, “we”, “us” and “our” means:

Kitchen Hub is operated by Basenine Pty Ltd ABN 44 100 665 332, trading as Kitchen Hub.

The services are currently intended for businesses operating in Australia and for projects located in Australia. Although Kitchen Hub does not presently offer or promote the services outside Australia, some service providers may store or process information overseas.

Kitchen Hub is currently operated by a small business. Whether or not the Privacy Act 1988 (Cth) applies to a particular activity, we intend to handle personal information in accordance with this Privacy Policy.

2. What information we collect

We may collect personal information and project-related information, including:

• your name;
• email address;
• phone number;
• business name, if applicable;
• role or organisation type, if applicable;
• project address, suburb or location details, if provided;
• enquiry details;
• benchtop-related measurements and specifications;
• material, colour, finish or product preferences;
• plans, drawings, sketches, photos, files or documents you upload;
• quote request information;
• supplier, manufacturer or workflow preferences;
• communications between you and us;
• account login or access information;
• information about how you use the website or software.
• organisation, company file or tenant identifiers;
• customer and contact records held in a Connected Service;
• account codes, products and services, tax codes, quotes, invoices and credit notes;
• payment records, balances, transaction identifiers and status updates;
• Connected Service configuration, mappings and synchronisation history;
• OAuth access and refresh tokens, authorised scopes, expiry information and webhook delivery records.

We may also collect technical information such as IP address, browser type, device type, operating system, pages visited, time spent on the website, referring website information and general usage data.

3. How we collect information

We may collect information when you:

• visit the Kitchen Hub website;
• use Kitchen Hub Benchtop Planner;
• create or access an account;
• submit an enquiry form;
• upload files, drawings, photos or documents;
• enter measurements, specifications or project details;
• prepare or submit quote-related information;
• email, call or message us;
• communicate with us through third-party platforms or services;
• interact with our software, support or workflow tools.
• authorise or use a Connected Service;

We may also collect information from third parties where it is reasonably necessary to operate the platform, respond to an enquiry, support a workflow, or assist with quote-related communication.

We may collect information from Connected Services through authorised APIs, OAuth, webhooks and synchronisation processes, and from organisations or authorised users that manage an account or enter information about another person.

4. Why we collect information

We collect information so we can:

• operate the Kitchen Hub website and Kitchen Hub Benchtop Planner;
• provide access to software tools and platform features;
• respond to enquiries;
• help users prepare, organise and submit benchtop-related information;
• support quoting, communication and workflow processes;
• manage user accounts and access;
• provide support and troubleshooting;
• improve software functionality, usability and performance;
• maintain internal records;
• communicate with users about enquiries, software updates or service matters;
• protect the security and integrity of our website, software and systems;
• comply with legal, regulatory and administrative obligations.
• connect, configure and synchronise authorised Connected Services;
• create or update customers, contacts, invoices and related accounting records at your direction;
• receive and display invoice, payment, balance and status updates;
• maintain, refresh, secure and troubleshoot integration credentials and webhook delivery;

5. Project information and user responsibility

Kitchen Hub Benchtop Planner may allow users to enter, upload, prepare or submit project-related information.

This may include measurements, specifications, plans, drawings, files, photos, material selections, quote requests and order-related details.

Users are responsible for checking all information before submitting it, relying on it or sending it to any third party.

Kitchen Hub does not independently verify, inspect, certify or approve the accuracy of user-submitted measurements, specifications, site conditions, drawings, uploaded files, quote requests or order details unless expressly agreed in writing.

If you connect a company file or organisation, you confirm that you are authorised to do so and are responsible for giving any notices and obtaining any consents required for personal information relating to customers, staff and other third parties.

By submitting a project and selecting a manufacturer, you authorise Kitchen Hub to provide that manufacturer with the project details and contact information reasonably required to prepare a quote, administer the project, process an order and communicate with you about the project. The selected manufacturer handles information it receives under its own privacy obligations and privacy policy.

6. Disclosure of information

We may disclose information to:

• our employees, contractors or advisers;
• technology providers that help us operate the website, software, hosting, email, database, security, analytics or support systems;
• third-party suppliers, manufacturers, installers, trades, retailers or service providers where you request or authorise information to be submitted, shared or used for quote-related or workflow purposes;
• professional advisers such as accountants, lawyers or insurers;
• government, regulatory or law enforcement bodies where required or authorised by law;
• other parties where you have consented or where disclosure is reasonably necessary for the purpose for which the information was collected.
• Connected Service providers at your direction, including when you authorise information to be exported, imported, synchronised or monitored;
• a related body corporate, purchaser or successor in connection with a genuine restructure, financing, sale or transfer of the Kitchen Hub business, subject to appropriate confidentiality and legal requirements;

We do not sell your personal information.

7. Third-party suppliers, service providers and Connected Services

Kitchen Hub may help users organise or submit information to third-party suppliers, manufacturers or service providers.

Those third parties may have their own privacy policies, terms, data handling practices and legal obligations.

Kitchen Hub is not responsible for the privacy practices, security or data handling of third parties once information has been provided to them at your request, with your authority, or as part of a workflow you initiate.

You should review the relevant third party’s privacy policy before engaging them or submitting information to them.

Connected Service providers process information under their own terms and privacy policies. Each party is responsible for its own handling of information it receives.

Provider systems may retain records after you disconnect Kitchen Hub. Requests to access, correct or delete information held independently by a provider should be directed to that provider.

8. Connected Service authorisation and control

A Connected Service is optional. An authorised user initiates the connection and approves the permissions requested by Kitchen Hub.

We use Connected Service data only to provide configured integration functions, respond to authorised instructions, maintain security and reliability, and meet legal obligations.

Kitchen Hub does not request or store your Connected Service password. Authentication occurs through the provider. We may securely hold access and refresh tokens, authorised scopes, company or tenant identifiers and related technical records needed to maintain the connection.

OAuth state, PKCE or similar temporary authorisation values are single-use and are deleted after the callback or allowed to expire within 30 minutes. Access and refresh tokens are retained only while the connection remains authorised and reasonably necessary to provide the configured integration.

Administrators should connect only company files and records they are authorised to manage. They are responsible for providing required notices to customers, staff and other individuals whose information may be synchronised.

You may disconnect a Connected Service through Kitchen Hub or the provider where available. Once processed, Kitchen Hub will stop using the connection credentials for new access, attempt provider-side revocation where supported, and delete or render active credentials unusable within 24 hours, subject to reasonable technical and provider constraints.

Residual encrypted credentials may remain inaccessible in protected backups until overwritten, currently within 90 days, and are not restored for routine use. Non-secret connection audit metadata may be kept for up to 24 months, but audit records must not contain raw access or refresh tokens.

9. Website analytics and cookies

Our website and software may use cookies, analytics tools and similar technologies to operate the platform, improve performance, understand usage and maintain security.

Cookies are small files stored on your device.

You can usually adjust your browser settings to block or delete cookies. Some parts of the website or software may not work properly if cookies are disabled.

10. Software usage data

We may collect usage data about how users interact with Kitchen Hub Benchtop Planner.

This may include pages viewed, features used, actions taken, errors encountered, device information and general workflow activity.

We use this information to maintain, secure, debug and improve the software.

Where practical, we may use aggregated or de-identified information for analytics, reporting, product development and business planning.

11. Uploaded files

If you upload files, drawings, plans, photos, documents or other materials, we may store and process those files to provide the software and related functionality.

Uploaded files may be used to:

• display or organise project information;
• assist with quote-related workflows;
• enable communication with relevant parties;
• provide support;
• maintain records;
• improve software operation.

You should avoid uploading sensitive information unless it is necessary for the relevant enquiry, quote request or workflow.

You are responsible for ensuring you have the right to upload and share any files you provide.

12. Overseas disclosure

Some technology providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable service providers and to protect personal information in accordance with this Privacy Policy and applicable privacy obligations.

Connected Service providers may also store or process information outside Australia. The countries involved may depend on the provider, service configuration, support arrangements and network routing.

13. Direct marketing

We may use your contact details to send you information about Kitchen Hub, Kitchen Hub Benchtop Planner, software updates, platform features or related services where permitted by law.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where provided.

We may still contact you about active enquiries, account access, software use, support, security, legal or administrative matters.

14. Future modules and services

Kitchen Hub may later offer additional software tools or modules for related kitchen industry workflows, such as cabinetry ordering, appliance selection, supplier workflows, manufacturer portals, installer scheduling or other platform features.

If future modules involve different types of personal information, project data or third-party integrations, we may update this Privacy Policy to reflect those changes.

Future modules should not be taken to be currently available unless specifically stated by Kitchen Hub.

15. Security of information

We take reasonable steps to protect personal information and project information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include access controls, secure hosting, reputable technology providers, system monitoring, internal procedures and other security measures.

Measures may include encryption in transit, protected storage of integration credentials, role-based access controls, environment separation, logging, monitoring, backups, credential rotation, restricted administrative access and incident response procedures.

However, no internet transmission, software platform or electronic storage method is completely secure. You acknowledge that information submitted online carries inherent risk.

16. How long we keep information

We keep personal information and project information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping information to:

• respond to enquiries;
• provide access to the software;
• support quote-related or workflow processes;
• maintain business and project records;
• resolve disputes;
• comply with legal, accounting, tax or regulatory obligations;
• improve and secure the platform.

When information is no longer required, we may delete, de-identify or securely archive it.

After a Connected Service is disconnected, access credentials will be revoked, deleted or made unusable in accordance with our technical processes and provider functionality. We may retain local customer records, invoices, accounting mappings, synchronisation history, webhook evidence, audit logs and backups where reasonably required for the purposes described above.

If a manufacturer subscription is cancelled, an authorised administrator may export available Manufacturer Data for 30 days after cancellation takes effect. Access during this period may be read-only. Manufacturer Data generally includes customers, contacts, projects, quotes, invoices, payment records, configuration and uploaded files, but excludes credentials, internal security records, proprietary platform information, other accounts’ data and information Kitchen Hub must withhold.

After the 30-day export period, we may delete operational copies over the following 30 days. Residual encrypted backup copies may remain inaccessible until overwritten, currently within 90 days. We may retain information reasonably required for legal, tax, accounting, fraud-prevention, security, dispute or enforcement purposes.

17. Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request.

In some circumstances, we may be unable to provide access to certain information, including where access would affect another person’s privacy, breach confidentiality, or be refused under applicable law.

Information held independently by a Connected Service must generally be requested from that provider.

18. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it.

You can contact us at:

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

19. Third-party websites

The Kitchen Hub website or software may contain links to third-party websites, platforms or services.

We are not responsible for the content, privacy practices, data handling or security of third-party websites or services.

You should review their privacy policies before providing information to them.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this website with the revised “Last updated” date.

Where a change materially expands how we use personal information, we will take reasonable steps to provide appropriate notice or obtain consent where required.

Your continued use of the website or Kitchen Hub Benchtop Planner after an update means you acknowledge the updated Privacy Policy.

21. Contact us

For privacy questions, access or correction requests, deletion requests and complaints, please contact: